Shipping

Important information about delivery time by courier companies courier due COVID-19.

Due to the special circumstances that have occurred due to the pandemic and the relevant restrictive measures, the delivery of orders may not be done within the time limits listed below but there may be delays.

Trikala

THE SERVICE WILL BE AVAILABLE ONLY FOR DELIVERIES OF ORDERS WITHIN TRIKALA (outside remote areas) FROM 04/01/2021 TO 20/02/2021

Delivery of discounted orders will be made by our means, on the sidewalk, at a predetermined day and time, at the customer's address.
Shipping costs are free.

Can I pick up my order myself?

Receipt with the CLICK AWAY method has been suspended by government decision from 03/01/2020 until 18/01/2020. The decision on whether to restore the ability to receive from the store is expected with a new government decision when it is decided.

Greece

All prices within Greece include VAT 24%.

For orders over 90 € the shipment is FREE throughout Greece.
We ship products throughout Greece using a courier service.

With ELTA Door to Door Courier

Shipping costs for the rest of Greece are 4.00€.
If you want payment by cash on delivery, the extra charge is 2.50€.

With GENIKI TAHIDROMIKI Courier

  • Shipping costs for the rest of Greece are 6.00€.
  • If the volume and / or weight of the order is greater than that automatically calculated by the system, there may be an additional charge, for which you will be informed before shipment.
  • In case the recipient is in a remote area or village with difficulty of access or the courier company does not have a local station, the shipping cost increases.
  • If you want payment by cash on delivery, the extra charge is 2.50€.

Delivery times

Orders completed on a business day until 13:00 noon are delivered to the courier company on the same day. Delivery time after is:

  • Attica and land destinations: 1-10 working days
  • Island destinations: up to 10 working days
  • Inaccessible areas: up to 15 working days

Product deliveries are made daily except holidays. There are no deliveries on Saturday and Sunday.

General notes

  • In times of heavy load such as the festive season of Christmas and Easter, the time period varies. Customers will be informed of the exact delivery time.
  • Depending on the place - destination of your pickup by courier for very remote - inaccessible areas it may take 1-2 extra days.
  • Due to the nature of the products, it is not possible to send products to mailboxes.

Can I track my order? (track order)

With the delivery of your parcel to the courier company, an email is sent which contains the legal document, the shipment number as well as a link so that you can follow the delivery process. In any case you can contact us either by phone at 2431100185, or by sending an email to [email protected] and we will be happy to serve you regarding the progress of your order.

Cyprus

With GENIKI TAHIDROMIKI

  • For orders over 120 € the shipment is FREE throughout Cyprus. The costs for the remaining orders are € 15.00 regardless of weight. Excludes orders that contain bulky items such as pinatas, cake stands, which are charged extra.
  • The products are delivered to Cyprus in 5 - 12 working days. If you wish Express delivery (2-4 days) you will be charged an additional cost of 22.50€.
  • In case the recipient is in a remote area or village with difficulty of access or the courier company does not have a local station, the shipping cost increases.
    In the case of change-return of products from Cyprus, shipping costs are borne by the customer!