Returns

I am in the city of Trikala and I would prefer to return the product in person. Is it possible?

Of course you can. In our physical store 12 Karanassiou Trikala 42100.

I am outside the city of Trikala and would like to return a product?

Of course you can. If for any reason you change your mind about a product you received, you can return it within 14 working days from the date of receipt of the order at your own expense, as long as the product and its original packaging are intact. To proceed with the return process, you must contact us at 2431100185 and then proceed with a shipment to the address San fairy, Karanassiou 12 42100 Trikala.

We will send you electronically a credit coupon of equal value with the returned product, which you will be able to redeem in your next purchase.

I received a defective product. What am I doing;

We do our best for the products to reach you in excellent condition. If you nevertheless receive a defective product, it has been damaged during transport or it is not what you ordered, please, contact us at 2431100185, send the product to San paramythi, Karanassiou 12 42100 Trikala and we will bear the costs refund (excluding cash on delivery cost) and we will refund your money within 15 days to your credit card or bank account of your choice, depending on how the product is paid for. Alternatively, if you wish, we will send you a credit code of equal value with the returned product, which you will be able to redeem in your next purchase.

Am I charged for the return cost?

If you change your mind about a purchase, the return cost will be borne by you. If you want us to send you another product instead of the returned one, the shipping cost is borne by you. If the mistake is ours, that is, if you received the wrong product or defective product, then the return costs are borne by San fairy tale. Cash on delivery cost is non-refundable.

How do I send the product back to you?

We recommend that you send the products you wish to return with a courier service for added security, as we are not responsible for products that may be lost or damaged when returned to us.

During the period when restrictive measures are in force due to COVID-19, it is NOT possible to return products or orders to the store. Thanks for your understanding.